The following information details our delivery and returns policies, including details about our delivery process and methods. By purchasing products from us you understand and are agreeing to them.
Delivery Costs & Times
Free Standard Delivery is included on all our Hampers to Austria.
For your convenience, there are no hidden costs - The price displayed is all you pay.
Your order is processed and delivered at our next availability, which is usually 3 - 5 business days.
Our delivery team does not work on weekends and public holidays.
Please note the delivery times above apply to the normal seasons, they may be longer during busy periods, especially Christmas.
While placing your order we ask for the recipient's contact phone number. When possible and allowed by our couriers, we would send a tracking code to the recipient via SMS so that they can help facilitate the successful delivery. To ensure this is possible please make sure that you provide us with their mobile number. We also provide you the sender with the same tracking code via email, or upon request.
It is important that you provide us with all the correct details during your purchase, as well as a working contact telephone number for the gift recipient.
In some cases we may reach out to the recipient ahead of the delivery, if we need any address confirmations or if we feel doing so would help facilitate the successful delivery.
We are not liable if we are provided old or incorrect delivery details, and this contributes to the unsuccessful delivery of your gift. If this happens, we may need to charge additional delivery fees for additional delivery attempts.
It may not always be possible to conclude the delivery successfully directly with the recipient, as they may not be home, or unreachable on the contact number provided. Our delivery team may, at their own discretion, take the necessary measures to conclude the delivery in a reasonable manner. These measures may include, but not limited to, allowing someone at the same residence to receive the gift on their behalf, leave the gift with a neighbor, or leave a calling card for the recipient to get back to them for delivery re-scheduling.
Damaged During Transit
All gifts are professionally packed and boxed and include adequate padded packaging material to ensure they arrive to you or the recipient safe and sound.
However, if you believe an item has been damaged
in transit, please write to us on [email protected] within 24 hours of receiving the item and include your Order Number as well as a photo of the damaged item/s and the outer delivery box.
If we conclude that the item was damaged during transit, we will organize the immediate replacement of the item/s as needed, and these would be delivered at our earliest availability.
Failure to report any damage within the specified
time-frame means you have accepted the state of the delivered product/s.
For all returns you are kindly requested to contact us by email on [email protected] before taking any action. Should the reason for your return be acceptable, we will provide you with the return address where the hamper should be sent.
For online and telephone orders, the customer has the right to cancel an order up to seven calendar days after receipt of goods, as long as:
- We are notified in writing or email, within 7 calendar days of delivery
- The hamper does not contain any perishable items (including but not limited to) fish, cheese, ham
- The hamper remains unused and no components are opened
- The recipient takes all reasonable care of the hamper and ensures it is securely packaged up. They must then send it back to us using a suitable courier of their choice, at their own cost.
We will refund you the product total (minus any carriage) within 28 days of receipt of the returned hamper.
We will not be held responsible if the recipient/s reject or otherwise refuse the delivery of the order. It is up to the customer to ensure that the gift can be received. If the delivery is rejected or refused, you can request it sent to a different address at additional cost, or else request to have it destroyed. We do not offer refunds for refused/rejected delivery.